TERMS
Who we are
GOAT-TEES.CA is a custom apparel company based in Haysboro, Calgary, Alberta, Canada.
- Business: GOAT-TEES.CA
- Address: 9298 Horton Rd SW, Calgary, AB T2V 2X4
- Email: info@goat-tees.ca
- Hours: Monday to Friday, 10:00 AM – 5:00 PM, by appointment only. Order pickups on weekends by appointment.
We run two parts of the business, kept separate:
- Signature Collection — our own branded streetwear line. It is a clothing brand, not a printing service.
- Custom Merchandise & Garment Production — custom tees, heat pressing, transfers, embroidery through trusted production partners, and promotional products, made to order for customers.
By using this website, you agree to these terms. If you do not agree, please do not use the site.
How ordering works — custom orders start with a quote
- Every custom order starts with a quote. Tell us what you need through our Request a Quote form, and we will make it happen.
- There is no online checkout yet. The website does not currently take payments online, and no payment gateway is connected.
Artwork
- Customer artwork must be print-ready.
- The best formats are vector files (AI, EPS, SVG, or PDF). Good-quality PNG files at 300 DPI with a transparent background also work, and JPG files at 300 DPI are acceptable.
- If your artwork needs vectorization or cleanup before it can be printed, that work may cost extra.
- By sending us artwork, you confirm that you have the right to use it — that it is your own work, or that you have permission to use it — and that it does not infringe anyone else’s copyright, trademark, or other rights.
What we produce, and how
- Transfers — any design, ready when you are. We supply and apply DTV transfers for fabric and UV DTF transfers for hard surfaces, produce Custom Apparel, and finish custom garments with Heat Pressing.
- Embroidery — available by request through trusted production partners. Minimums may apply.
- Promo products — low minimums apply and some products ship from external production, with shipping not included in quoted prices. Contact us for full details.
Whether Heat Pressing or Promo Products, production finishes with us in our own GOAT-TEES.CA workshop.
- Client-supplied goods: Heat Pressing only.
- Everything else: We supply the base product.
We do not do screen printing. We say this clearly because clients often assume that standard tees are screen printed. Our custom apparel is made with transfers and heat pressing.
As your design partner, we can help you plan, design, and produce custom garments, transfers, stationery, mugs, signs, vinyl stickers, and branded merchandise. Reach out and we will help bring your vision to life.
Client-supplied goods
Client-Supplied Goods: For pressing or any kind of decorating on goods you supply, GOAT-TEES.CA is not responsible for damages during the production period. These are client-supplied goods, and we do not know anything about the quality of your blanks — every manufacturer’s garment-making process is different, and each client’s blanks bring different challenges. Absolutely no returns or refunds if damage is done. Production requires your approval and acknowledgement of this policy upon any payment.
Goods you supply are used at your own discretion. If your goods are damaged during production, there is no refund and no store credit.
We only accept client-supplied goods for Heat Pressing. Contact us for details.
If you are providing your own goods, you agree to the following:
- We may refuse to apply heat to your goods if we believe the garment or print quality will be affected.
- We accept no responsibility for — or liability resulting from — damage, injury, or loss to or from your goods while they are our care. This includes but is not limited to: damaged or otherwise unacceptable products, personal injury, damage to the garment or goods, or any loss of income from your product or service.
- These terms also apply to the removal, application, or supply of goods.
Wholesale and business orders
Wholesale orders start at a minimum of 20 pieces. Wholesale pricing is available for bulk and repeat orders, subject to a separate agreement and applicable terms. Contact us for details.
Wholesale products may be branded or unbranded. Items shown on our website are provided as examples by our third-party suppliers and may vary.
Our wholesale shipping rates and policies differ from our standard retail shipping, and are made clear at the time of ordering.
Any use of wholesale products must follow the terms of the relevant agreement, our publicly accessible policies, and any additional supplier terms.
Promotions
From time to time, we may offer promotions or referral rewards for our Signature Collection and custom products. Any such offers are subject to additional terms and conditions, which will be set out when the offer is made.
We reserve the right to change or withdraw promotional offers at any time. Existing orders that already include an offer at the time of ordering will not change solely because the offer has changed.
See the Referral Rewards page for details of our referral program.
Referral Rewards are GOAT-TEES.CA store credit only. There are no cash payouts.
Refunds and returns
All sales are final.
If you are unsure about sizes, request a size sample first.
Custom products are made just for you. Please double-check your order before it is made — we cannot refund or remake a custom order once production has started. If something is wrong with your order, contact us at info@goat-tees.ca. Instead of a refund, we offer a deep discount on your next order. The discount is decided case by case.
We will happily reprint a design if our finished product is faulty, if the error is ours. We do not take responsibility for incorrect files or mistakes in artwork supplied by the customer.
Please be aware that variations in colour may occur. Different screen calibrations or printing methods can cause different results, and we are not responsible for colour variations, incorrect garment size, garment material and colour, or fabric from suppliers.
We will replace short shipments or products damaged in transit — contact us to discuss.
Refunds and returns follow our full return policy if or when it becomes available.
Shipping, delivery, and pickups
Orders are available for local pickup by appointment and delivery in the Calgary area, by arrangement.
Shipping is available across Canada. Shipping costs are calculated at the time of ordering and are paid by the customer in addition to the cost of the products ordered. Any shipping rates shown are estimates and may change depending on the size and weight of the order and the delivery location.
Orders may be shipped by an external carrier such as Canada Post, UPS or Purolator. International shipments are subject to customs charges, duties, fees and taxes, which are paid by the customer.
We are not responsible for any delays, losses or damage caused by external carriers, including customs.
We will arrange delivery of your order(s) according to your instructions, as given to us, or by alternate practical means, at our sole discretion.
Delivery dates are estimates only. We will not be responsible for any consequences of late delivery.
No shipping is included in any of our prices. Shipping and delivery are not free.
Production times
Production times range from 3 days to 2 weeks, depending on the season. Your order time depends on when the quote is accepted and confirmed, and how many garments or products are involved. The agreed timing will be indicated in the quote.
If your order is delayed because of artwork, payments, information, materials, availability, or your own planning or preparation, the time may be extended.
We do not guarantee production or delivery times or dates, or that production will be finished for a particular date.
Production times do not include couriers, deliveries or mail.
Your account
You may register or login to purchase products from us. By registering, you are telling us that you are over 18, and that you are the person whose name and details are being used.
You are responsible for your own password, which is individual to you. You must take appropriate steps to keep your password secure. You must take action immediately if you do not recognize a payment or have lost or had your password stolen.
We will store your passwords and other information on our secure servers, and will only use your personal data in accordance with these terms.
We do not sell, share or publish your personal information to third-parties. We do not disclose your social media information to other users.
Terms may be made available through a link to the Client Agreement when you buy our products.
By Actioning Shipping: By using our website to purchase products, you have agreed to and accepted our website’s Terms & Conditions and Privacy Policy.
Our website content and intellectual property
The content of this website, including all images, text, logos, designs, graphics, and branding, is the property of GOAT-TEES.CA or its licensors and is protected by applicable copyright and intellectual property laws.
You may not reproduce, distribute, modify or exploit any content on this website without our prior written permission.
You may view, download, and print pages for your own personal and non-commercial use only, provided you retain all copyright and proprietary notices and do not copy or duplicate any content in any form.
Graphics and other media are for the sole purpose of viewing this website, and you may not copy, reproduce, or download any such graphics or media without our prior written consent.
Any attempt to use the website, its contents or its content in a way that infringes upon the rights of others is strictly prohibited.
Acceptable use
You agree not to use this website in a way that violates any applicable local, provincial, or federal law, or infringes on the rights of others.
You may not use the website to transmit or publish any information that is harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another’s privacy, or otherwise objectionable.
You may not attempt to gain unauthorized access to the website, its systems or networks, or to disrupt the website’s operation.
You may not use the website for any fraudulent or unlawful purpose.
We may suspend or terminate your access to the website at any time, for any reason, without notice or liability.
Limitation of liability
Subject to applicable law, neither GOAT-TEES.CA, nor our distributors, affiliates, retailers or suppliers will be responsible for damages arising from the use of this website, whether such damages are caused by improper use, or any errors, omissions, interruptions, defects, failures of performance, or computer viruses.
All content provided on this website is provided “as is”, without warranty of any kind.
GOAT-TEES.CA and our suppliers are not responsible and cannot be liable for any damages or losses resulting from using any content from our website, or any products you buy from us, including direct, indirect, incidental, punitive or consequential damages. Some provinces and territories may not permit the exclusion of certain warranties, and this provision may not apply to you.
To the maximum extent permitted by applicable law, our total liability, whether in contract, warranty, tort, or otherwise, shall not exceed the price of the products you have purchased from us.
Products sold on this website and third-party products are provided “as is”, without warranty of any kind, whether express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We are not responsible for any third-party claims, liabilities, or expenses that may arise from your use of any content on this website, including any damage or loss caused by your use of third-party products.
Changes to these terms
We may change these terms at any time. Any change will be shown on this page.
Your continued use of this website after any change means you accept the new terms.
If you do not agree with any change, please do not use this website or our products.
Governing law
These terms are governed by the laws of Alberta and the laws of Canada applicable in Alberta.
Any dispute relating to these terms or our website will be governed by the laws of Alberta and the federal laws of Canada applicable in that province, and you agree to be bound by them.
Alberta’s courts have exclusive jurisdiction over any dispute arising from these terms or our website, and you agree to submit to their exclusive jurisdiction.
Contact us
If you have a question about these Terms, or want to discuss a custom quote, a referral, or something else, contact us:
- GOAT-TEES.CA
- 9298 Horton Rd SW, Calgary, AB T2V 2X4
- info@goat-tees.ca
- (403) 200-3384
We are open Monday to Friday, 10:00 AM–5:00 PM, by appointment only. Weekend order pickups are by appointment.
Want a custom quote? Use our online Request a Quote form.
This is the final line of the Terms.